When Bain Capital Ventures led Moveworks’ Series A in 2019, we saw the makings of a category-defining company. Moveworks launched with a vision to transform how enterprises support their employees by automating all the monotonous tasks and freeing people up to focus on higher-value projects. Today, that vision is reality. Moveworks powers AI-driven productivity for some of the world’s largest enterprises at scale.

From IT to the Entire Enterprise

Moveworks began with IT support – automating tasks like password resets and software access – but always had broader ambitions. By 2022, the company expanded into HR, Finance and Facilities; handling everything from policy questions to finance approvals.

While competitors offer point solutions, Moveworks provides an enterprise-wide AI co-pilot; functioning as a universal helper that streamlines operations across departments and seamlessly connects employees to the tools and support they need. This is AI not as a piecemeal automation tool, but as an integral workplace partner.

From the outset, Moveworks focused on resolving issues, not just responding to them. Traditional support bots generate tickets or link to FAQs, but Moveworks autonomously executes workflows. Need a software license, a password reset or a policy explanation? The AI copilot handles it in seconds – eliminating the wait times that frustrate employees and burden support teams.

Meet the Founder: Bhavin Shah is an Enterprise AI Visionary

Unleashing AI that Learns and Adapts

Another pillar of Moveworks’ vision is AI that learns and adapts to the enterprise. The team invested heavily in machine learning from day one. A key source of early innovation: Training their models on an enormous dataset of real workplace requests. This gave their NLP engine an unparalleled understanding of the myriad ways employees ask for help, including acronyms, typos and company-specific jargon.

Moveworks also broke new ground with multilingual AI. In 2021, the company debuted the first truly multilingual enterprise support platform that natively understands requests in English, Spanish, French, German, Italian and Portuguese – not just translating them. That breakthrough opened the door to serving global workforces with the same level of instant support.

Long before ChatGPT dominated headlines, Moveworks was building an AI that could both converse and execute. Now branded as an agentic AI copilot, Moveworks doesn’t just provide answers – it gets things done.

This distinction is key: In an era where enterprise automation is crowded with basic AI tools, Moveworks stands apart by turning insights into actions. It’s a vision of AI as a proactive teammate for every employee, rather than just a smarter search engine.

What Sets Moveworks Apart

Moveworks built a moat by marrying deep AI expertise with enterprise workflow know-how. They developed domain-specific intelligence (trained on 250M historical issues) to minimize the hallucinations that generic LLMs can produce. Their platform combines the linguistic prowess of GPT-style models with a powerful reasoning engine and an extensive library of enterprise integrations – a combination that is hard for others to replicate.

To drill down further, Moveworks’ success is rooted in several core differentiators:

• Conversational Problem-Solving: Moveworks allows employees to describe an issue in natural language and then handles the entire workflow automatically. It translates requests into actions via AI, without requiring the user to click through portals or forms. This simplicity hides a very sophisticated backend that integrates with hundreds of systems to fulfill requests. The result is help that feels effortless: “Just ask and it’s done.”
• Autonomous Resolution: The platform boasts an unusually high rate of fully automated issue resolution. Moveworks resolves a large share of requests with no human intervention, whereas many “AI” helpdesk tools only route tickets or provide FAQ answers. By closing the loop – fixing the issue, not just flagging it – Moveworks dramatically reduces workload on IT and HR teams. Employees get what they need in seconds and support teams can focus on tougher projects.
• All-in-One, Not One-Off: Moveworks is designed as a single copilot for all employee needs. This is very different from deploying one bot for IT, another for HR, another for Finance, etc. Moveworks connects to all enterprise systems (ServiceNow, Workday, Salesforce, you name it) and provides one conversational interface. That unified approach means an employee can troubleshoot a laptop issue, then ask about their vacation balance, then request a sales report — all through the same AI assistant. The breadth of use cases and integrations is a major competitive edge.
• Seamless User Experience: The Moveworks bot meets employees where they work. It lives in popular collaboration tools like Slack, Microsoft Teams and other chat platforms. For example, at Slack Technologies, employees simply message the Moveworks chatbot within Slack to get answers or complete tasks without leaving their “digital HQ.” This frictionless experience drives high adoption. People don’t have to learn a new tool – they just chat naturally in a channel and the AI handles the rest.
• Global and Scalable: Because of its multilingual NLP and cloud-native architecture, Moveworks delivers immense value for multinational companies out-of-the-box. A great example is AkzoNobel, a global manufacturer where over 25,000 employees now use Moveworks to find information across the company’s applications. That kind of scalability – supporting tens of thousands of users in multiple languages – is hard to achieve. Moveworks’ unique platform made it possible to deploy in just weeks and start delivering value quickly. Speedy deployment and broad applicability have been key to its success (Autodesk, for instance, stood up their Moveworks bot in only 75 days).

Moveworks’ Moat Marries First-Mover Advantage and Scale

Moveworks isn’t just a cool AI demo – it’s delivering tangible impact at scale. Bhavin and his founding team anticipated today’s shift from generative AI, which produces text, to agentic AI – AI that takes action.

Moveworks recently surpassed $100 million in annual recurring revenue and serves 350+ large enterprises. More than 5 million employees worldwide rely on Moveworks, representing 10% of the Fortune 500 workforce. Major customers include Salesforce, Palo Alto Networks, Pinterest, Slack and Unity.

Beyond efficiency gains, Moveworks fundamentally improves the employee experience. They aren’t just selling efficiency to CIOs; they’re also selling a better day at work for every employee. A smooth, AI-powered support experience means people can remain in flow and get what they need instantly, instead of battling bureaucracy. This is why Moveworks sees viral adoption – once one department experiences the benefits, others quickly follow.

Since leading Moveworks’ Series A, BCV has actively supported the company’s extraordinary growth. Moveworks’ story is a testament to the power of marrying vision with execution. Yet, in many ways, they’re just getting started. The demand for intelligent automation is only increasing, with Moveworks poised to lead the next era of enterprise AI.